I feel like what it means is - even when you think you're speaking rationally & logically - your words may still be misunderstood. Message may be ambiguous and perceived incorrectly by the receiver. As communication is so complex, it stresses our need to be conscious of our message, to be concrete (with evidence and examples if applicable), clarify instead of making assumptions and to incorporate active listening (tone, body language, content holistically) when listening.
I feel like what it means is - even when you think you're speaking rationally & logically - your words may still be misunderstood. Message may be ambiguous and perceived incorrectly by the receiver. As communication is so complex, it stresses our need to be conscious of our message, to be concrete (with evidence and examples if applicable), clarify instead of making assumptions and to incorporate active listening (tone, body language, content holistically) when listening.